I just returned from Pueblo Bonito at Sunset Beach and had the worst experience of my LIFE with their lying, cheating, egotistical, childlike manager "DIRTY DIRK". First, do NOT go into ANY sales presentations, period! If you make the mistake I did as a single woman, being told that it was a "Free Welcome breakfast"......nothing is FREE ! After reading so many people's worst nightmares, there is hope! I DID get all my money refunded.
They will tell you one lie after another; such as they could sell my Timeshare for $17,000 (after having it for 25 years at $20,000). LIE !!! Then they will say there are NO maintenance fees, until you use it, quoted by Keith to be $199......LIE !!!!
Here's the trick to get out of it, if you signed half drunk, like I was...Keith kept those drinks flowing. There is a 5 DAY period for getting you OUT of this mess. You will need to write a letter while you are there and retain a time stamped copy. It must state WHY you want out.
Here's where the fun (NOT) begins. These Rip Offs KNOW this law so will do ANYTHING to avoid you. I made 4 appointments that were broken by DIRK the JERK. On the 4th attempt, I walked in at noon and there is KEITH .... AGAIN. I was totally frustrated and called the big baby "Dirty Dirk". Keith RAN to tell his oh so wonderful boss my EVERY word! So, Dork, oops, Dirk had me PHYSICALLY REMOVED by none other than KEITH'S wife. They are ALL in it to get you!
Also, contact the FTC and REPORT these crooks. Tell EVERYONE you know if you have been duped by them. DO NOT leave until you have put this in writing and followed the above steps. If they put a FINGER on you, call the POLICE !
One last note....I sat on a used condom in the hot tub outside my room........ nice touch! Such a beautiful place so screwed up by the SALES team. They even have the audacity to tell you about their yachts they own. Sad.
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